Plant Size and Quality
All plants sold by The Planted Aquarium are guaranteed to be of similar size and quality to that shown in the product photo. Each potted plant comes in a 2-inch net pot. Please contact us with any concerns regarding the size or condition of your plants.
Dead on Arrival (DOA) Policy
In the unlikely event that a plant arrives to you DOA, please send us a photo of the plant within 12 hours of receiving it in the mail still in its original packaging and we will issue a refund. This guarantee does not currently apply to Canada Post shipments. While we still offer Canada Post for many locations, using this option is at your own risk and our DOA policy will not apply given delays and service interruptions brought on by the current pandemic.
Unfortunately, due to the nature of shipping aquatic plants we are unable to receive returns, however if the plant you receive is not to your satisfaction, please contact us and we can discuss a solution. Shipping costs are non-refundable.
Between November and March, orders will be shipped in insulated packaging with a biodegradable heat pack free of charge. We may need to hold shipments if it is colder than -10 degrees Celsius as this could significantly lower the plant's chance of survival. In the event this happens, we will contact you to let you know of any changes in your delivery time.
All plants that enter our facility are immediately sanitized in a chemical bath to remove any unwanted pests before entering into any of our tanks. We monitor our tanks daily and do our best to ensure your plants do not come with any hitch-hikers.
Note: If you are very concerned about introducing pests into your tank, we always recommend sanitizing plants before introducing them into your system, regardless of where you buy them.