Shipping

Shipping

We ship orders on Mondays, Tuesdays, and Wednesdays to avoid plants getting stuck in postage over the weekend unnecessarily. Place your order by 10am on Mondays, Tuesdays and Wednesdays for same-day shipping. Orders placed after 10am on Wednesday will be shipped the following Monday. Shipping methods and rates are location-specific and automatically calculated at checkout. We will automatically upgrade your shipping if we are able to find a faster method for the same price you paid. You will then be provided with the carrier and tracking number for your order.

 

Local Pick up

We are now offering local pick up at our new location in Orillia, Ontario. Please note that we are an ecommerce business that operates primarily via our website. We do not have a storefront and only offer curbside pick up for the time being. Once your order is placed and you have selected 'local pick up' as your shipping method, we will contact you to discuss a time that works for both of us. We will need a minimum of one hour to fulfill any pick up orders and this time may vary depending on the amount of orders we have coming in at that time. Once we have agreed on a time and you have arrived at our location we ask that you send us an email or call us at (416) 523-1098 to let us know you have arrived and we will be right out with your order. 

 

Local Delivery Through The Planted Aquarium

We have decided to only offer local delivery during the winter months as we've found courier shipping to be a very successful method of delivering plants throughout the spring, summer, and fall. During these seasons, the local delivery option will be removed at checkout, however we will still upgrade the shipping method of orders within Orillia, Barrie, Vaughan, and Toronto to local delivery when possible or we feel it is necessary (Ie. long-lasting heat warnings, etc.). Sorry for an inconveniences this may cause. 

During the winter we offer a flat delivery fee of $10 for all orders within the city of Orillia and $15 for all orders within the cities of Barrie, Toronto, and Vaughan. Same-day delivery is available for orders within Orillia that are placed by 12:00pm each week day. Orders for Barrie, Toronto, and Vaughan will be delivered the Saturday or Sunday after the order is placed. These orders must be placed by 10:00am on Saturday or they may be deferred to the following weekend. Once your order is placed, we will contact you directly by email to let you know when to expect your delivery. If you are looking for a specific delivery date and time, please contact us before placing the order to discuss if we are able to accommodate it. These services are included under our DOA guarantee (Please see below).